Contact Us

If you have any questions or if you would like to speak with a representative, you can contact us in any of the following ways:

Phone: Feel free to call us toll-free at 866-315-8821. We're here to answer your calls from 9am - 8pm EST Monday - Friday!

Our New Help Desk: In order to help you in the most efficient way possible, we now offer an outstanding Help Desk.

By emailing us at CustomerCare@FavorsintheCity.com, you can ask a question, make a suggestion, get any kind of help you need. Once you send an email to that address, your own customer file and ticket number will automatically be generated.  Using our help desk will avoid any hold times or phone tag and it will create a paper trail of your issue! We try our best to respond within 24 business hours. We do recommend calling for any immediate changes that need to be made to your order so that we can make the change before your order begins processing!

Mail:

Favors in the City
c/o Party City Corporation
25 Green Pond Road
Rockaway, NJ 07866