Contact Us
If you have any questions or if you would like to speak with a
representative, you can contact us in any of the following
ways:
Phone: Feel free to call us toll-free at 866-315-8821. We're here to answer your calls from 9am - 8pm EST Monday -
Friday!
Our New Help Desk: In order to help you in the most efficient way
possible, we now offer an outstanding Help Desk.
By emailing us at
CustomerCare@FavorsintheCity.com,
you can ask a question, make a suggestion, get any kind of help you need. Once
you send an email to that address, your own customer file and ticket number will
automatically be generated. Using our help desk will avoid any hold times
or phone tag and it will create a paper trail of your issue! We try our best to respond within 24 business hours. We
do recommend calling for any immediate changes that need to
be made to your order so that we can make the change before your order begins
processing!
Mail:
Favors in the City
c/o Party City Corporation
25 Green Pond Road
Rockaway, NJ 07866